Home » Industry News of Smart Home » 7 smart home frequent issues and how to deal with
Share with others

debug

7 smart home frequent issues and how to deal

Why my smart device drain so quickly

Battery life is a frequent problems for smart home. Try to avoid doing harm to your battery  to avoid battery drain happens.

Here we list trouble shooting and maintenance way for battery and device.

For a smart lock

1, Please check whether the battery is expired and whether it the battery brand is a famous one like Panasonic or others.

2,Begin by opening and subsequently locking the door. Pay close attention to the deadbolt’s extension, which should occur smoothly and without any significant resistance. Following this, unlock the mechanism and ensure that the door is firmly closed, creating a secure seal.

  1. 3,Proceed to lock the door once more, taking note of the lock mechanism’s orientation—it should match its previous state. During this process, you should experience no resistance while locking the door. Should you encounter any form of resistance, it’s indicative of the door lock motor being overworked. This can have the unintended consequence of draining the batteries at a faster rate, warranting your immediate attention.

For smart camera and video doorbell

1.Local Weather Dynamics: Lithium polymer batteries, commonly used in smart devices, exhibit reduced effectiveness in holding a charge when exposed to temperatures below 40°F. In colder conditions, it’s essential to anticipate the need for more frequent recharging of your Ring product. However, rest assured that battery performance will naturally revert to its normal state as the weather warms up and remains above freezing.

2.High Activity Levels: Should your device record an excessive number of events daily, you’ll likely notice a quicker depletion of the battery. Regular usage of the Live View feature can also accelerate battery consumption. To mitigate this, consider adjusting your Motion Settings. You can opt for lower sensitivity, disable specific zones, switch Motion Frequency to Regularly or Periodically, or even alter the positioning of your Ring device to minimize the detection of unnecessary motion

3.Inadequate WiFi Connection: A critical factor influencing battery drainage is the strength of your wifi connection. If your Ring Video Doorbell or Security Camera frequently disconnects and reconnects due to poor wifi connectivity, it expends additional energy and subsequently drains the battery faster. Identifying weak or obstructed wifi signals is crucial. Keep an eye out for indicators such as devices repeatedly losing connection, compromised audio or video quality, delayed notifications, motion events going unnoticed, or difficulties accessing Live View.

lost wifi connection

Device can't connect to wifi

Make sure the wifi is 2.4GHZ

Why most of smart device can only use under 2.4GHZ wifi. Because when it comes to choosing the right frequency band for your smart home devices, the 2.4 GHz band performs better than its 5 GHz counterpart. Notably, the 2.4 GHz band demonstrates superior ability to penetrate obstacles like walls and ceilings compared to the 5 GHz band. Given that smart home devices, such as smart bulbs and cameras, are frequently positioned outdoors or mounted on walls and ceilings, opting for the 2.4 GHz band is a logical and effective choice. It’s a smart home frequent issue, please make sure of the wifi band your smart device supports before buying.

Incorrect Wi-Fi Credentials

If other devices on the same Wi-Fi network as your camera are not functioning either, there is a problem with your Wi-Fi network.

Make sure your router is connected to power and then contact your internet service provider for assistance setting up your router.

If the camera has a flashing red light, some device is yellow lights it has incorrect Wi-Fi credentials.If this issue arises during setup, ensure that you have entered your Wi-Fi network and password correctly.

If the camera has previously been set up successfully, the Wi-Fi credentials may have changed.

The connection is weak to wifi

If other devices connected to the same Wi-Fi network are maintaining seamless connectivity, the issue with your camera’s connection might stem from its distance being too far from the router

Device can't compatible with other device

You encounter the protocol problems maybe. “smart home protocol” refers to the communication standard guiding interactions among smart home devices and the central hub. Various protocols, like Zigbee, Z-Wave, Bluetooth, Wi-Fi, and Thread, present differing advantages and drawbacks. 

Compatibility complexities arise when devices using distinct protocols must communicate, hindering seamless integration and necessitating additional hardware for cross-protocol interaction. This challenge extends to device manufacturers, who face the dilemma of creating multiple models or supporting multiple protocols in devices. As a result, ensuring interoperability and efficient smart home setups remains a multifaceted issue for both consumers and manufacturer.

SO please choose the devices with same protocols! The problem is not a frequently issue if you ask the seller before buying.

What should I do if the camera doesn't connect to the app

lost connect to app

Close the app’s connection page, reset the camera, and then reconnect. Reboot the router and relocate the camera closer to it. Verify the phone’s Wi-Fi functionality and use its hotspot for a connection test. If the hotspot connects successfully, there might be a Wi-Fi issue. Reach out to your Internet provider for assistance in resolving the network problem.

Smart camera or video doorbell doesn't scan the QR code

  1. If a protective film is attached to the camera lens from the factory, remove it. Gently wipe the lens with a soft, microfiber cloth to eliminate smudges or dust.
  2. For your phone or tablet, ensure the screen is free from greasy fingerprints or dirt; wipe it clean. If you have a damaged screen protector, temporarily remove it for scanning. Check for cracked glass and adjust the scan angle if needed. Ensure the entire QR code is visible, unobstructed by your fingertip or any items. Disable “smart invert” or “classic invert” settings on Apple devices to prevent scan failures caused by color display changes.

Adjusting the Scan:

  1. If your device’s screen is larger than 5.5 inches, hold the camera or doorbell over 5 inches from the QR code. For accurate scanning, gradually approach the code within 12 inches, holding for 5 seconds at different distances. Experiment by holding the QR code upside down and refocusing your camera or doorbell.
  2. To reduce glare, slightly change the camera or doorbell angle. If unsuccessful, attempt scanning in varied lighting, especially outdoors or in direct sunlight.
  3. If issues persist, try a factory reset on your camera or doorbell, then repeat the setup process.

Checking Wi-Fi Connection:

Ensure your phone or tablet is connected to your 2.4GHz wireless network before using the smart home app, as most devices don’t support 5GHz networks. For dual-band routers, select the appropriate network settings for your device.

My camera or video doorbell has a buzz audio

Unwanted buzzing in video recordings can stem from a weakened auxiliary connection or compromised wire shielding. Addressing both the connection and wire condition should swiftly resolve the issue. Additionally, if video footage exhibits humming or thrumming sounds, these could be attributed to machinery or audio noise. To tackle machinery-induced humming, adjustments in configuration and microphone positioning or shielding may be necessary. Similarly, audio noise humming, akin to buzzing, may arise from wire shielding problems, necessitating thorough testing before considering a replacement.

camera doesn't record event

My camera doesn't record event

Update the Firmware: Firmware plays a crucial role in a camera’s functionality, ensuring it performs as intended. Outdated firmware can lead to various issues, including recording problems. To address this, regularly update the firmware to fix bugs and enhance the camera’s performance, ultimately resolving recording problems. Simply connect your camera to the internet, and it will automatically update the firmware during off-peak hours. If the automatic update fails, wait for another 24 hours before attempting again.

Enable Recording Feature: Sometimes, the solution might be simpler than anticipated. If your camera isn’t recording, it’s possible that the recording feature is disabled in the camera’s app. To resolve this, access your camera’s settings and turn on the recording option. By enabling this feature, you allow your camera to record events effectively.

Resolve Connectivity Issues: For a camera to function properly, it relies on a stable internet connection to send motion detection notifications to your smartphone. If connectivity issues arise, these alerts might not reach you, leading you to believe that the camera isn’t recording. It’s important to understand that the problem might lie in your network rather than the camera itself. Address connectivity issues to ensure seamless recording and notification functionality.

If you have unresolved smart home frequent issue, please let us know
Please enable JavaScript in your browser to complete this form.
Summary
7 smart home frequent issues and how to deal with
Article Name
7 smart home frequent issues and how to deal with
Description
Smart home device is technical concerntrated. So there are must be some frequent issues. You don't need to be worried about it. In our article, you must can find accordingly resolving method.
Author

Share with others
Scroll to Top